managing people can be hard work – develop your management style to get the best results from employees and customers
Join highly experienced industry trainer and coach, Jane Michel, for this half day insightful and engaging management development programme, as she shares her wealth of knowledge and experience in managing, developing, coaching and mentoring teams of all sizes.
- benefit from industry-led management training designed to help you succeed in your day-to-day role
- get practical, on the ground know-how for dealing with situations as they happen day to day
- use learning and development tools, proven models and real life experience, providing a catalyst for learning
- develop key skills needed to achieve optimum results from your daily interactions with staff and customers
Described by attendees as an engaging, interactive and collaborative learning environment, the MDP provides an opportunity to share experiences, gain essential but practical day-to-day tools and techniques, whilst developing, strengthening and flexing your mentoring and management style.
12 September 2017 – advanced communication & influencing skills
Learn how to really listen, ask the right questions and work more effectively with others, through understanding their personal style of communication.
10 October 2017 – developing others through effective feedback
Learn how to flex your management style to get the best from others. Understand the power of feedback in motivating others and improving performance.
31 October 2017 – the art of delegation & objective setting
You don’t have to do everything yourself. Using a range of tools and techniques, delegate more effectively to achieve your goals and objectives.
5 December 2017 – conflict management & assertiveness
Gain essential tools and techniques on how to manage difficult people and situations. Through greater self-awareness, improve your assertiveness and confidence to get things done.
COST: £595 + VAT
This course can also be delivered in-house – contact us for prices and details