service case studies

To give you an overview of the work that we complete for our customers, we have included a case study below. This details what the concerns were for the client, the actions our senior consultants took and the outcome of the training we conducted.

examples of our work

service: absence management

the issue
Our client is an online ladies fashion business with a head office/design studio in London and a large warehouse and distribution centre in the Midlands.  The business had grown quickly in a short space of time and they had no in-house expertise.  The Operations Director approached us to assist with their HR operational requirements; her immediate area of concern was the extremely high levels of absence within the warehouse, which were impacting significantly on the business.
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emphasis action

emphasis hr & training conducted a review of the absence levels and immediately identified several members of staff on long-term sickness, as well as many other cases of persistent and short-term absence, which was not being dealt with. We put in place an absence management process including absence triggers and return to work interviews.  In the cases of long-term sickness, we contacted and consulted with those employees to gather further information, including contacting their doctor, arranging home visits and looking at reasonable adjustments to facilitate a return to work.  Where possible a phased return to work was agreed and where this was not appropriate the termination of employment on ill health grounds was considered.
We also worked alongside the Managers to develop their confidence and experience in dealing with absence issues, working alongside them where necessary to build their confidence in dealing with these meetings in the future.
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the outcome

Within six months of our involvement, absence levels had reduced, which resulted in a substantial financial savings for the business.  The Operations Director was delighted with the results and the day-to-day operation of the warehouse improved dramatically.  We then went on to put in place an HR strategy and have worked as their outsourced HR department for several years.
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