Cookies, privacy policy and GDPR

GDPR, cookies and client privacy notice

Cookie policy

Last updated: 12 March 2021

Emphasis Ltd (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “site”) to help customise the site and improve your experience.

We reserve the right to make changes to this cookie policy at any time and for any reason. We will alert you about any changes by updating the “last updated” date of this cookie policy. Any changes or modifications will be effective immediately upon posting the updated cookie policy on the site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this cookie policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised cookie policy by your continued use of the site after the date such revised cookie policy is posted.

Use of cookies

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the site. We use cookies on the site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the site, facilitate purchase procedures, and track the pages you visit. cookies help us understand how the site is being used and improve your user experience.

If you have questions or comments about this cookie policy, please contact us at:

Emphasis Ltd
Lone Barn Studio 3, Stanbridge Lane, Romsey, SO51 0HE
Tel: 01794 874232

Client privacy notice

Emphasis Limited is a third party “data controller”.  In relation to you and your employees’ personal data, this means Emphasis employees process data on your behalf as the data controller. This document explains how and why you and your employees’ personal data will be used; namely for the purposes of dealing with employment issues, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).

Data protection principles

We will comply with data protection law and principles, which means that the data we process on behalf of the data controller will be:

  • used lawfully, fairly and in a transparent way
  • collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
  • relevant to the purposes we have told you about and limited only to those purposes
  • accurate and kept up to date
  • kept only as long as necessary for the purposes we have told you about
  • kept securely


What information do we collect?

In connection with your instructions, we will collect, store, and use the following categories of personal information about you and your employees:

  • the information you provide to us in relation to your employees
  • information provided directly from employees
  • names, titles, addresses, telephone numbers, email addresses, dates of birth, gender, employment history, qualifications etc
  • any information provided to us either by the employer or directly from their employees during the course of working with you including that information provided by other sources (eg ex-employers, occupational health)

We may also collect, store and use the following “special categories” of more sensitive personal information during the course of working with you:

  • information about employee race or ethnicity, religious beliefs, sexual orientation and political opinions
  • information about employee health, including any medical condition, health and sickness records
  • information about employee criminal convictions and offences


How do we collect the personal data?

We collect personal information about employees from the following sources:

  • you, as the employer
  • directly from the employee
  • employment solicitors
  • occupational health provider, medical advisors/payroll provider
  • breathe database (if you use this)

How will we use the information?

We will use the personal information we collect about you and your employees to:

  • enable us to act on your behalf and provide employment advice to you
  • comply with legal or statutory requirements


If you fail to provide personal information

If you fail to provide information when requested, which is necessary for us to carry out our services we may not be able to continue to act for you.


How will we use particularly sensitive personal information?

We will use your particularly sensitive personal information in the following ways in the course of working with you, if appropriate:

  • we will use any information about an employee’s disability status to enable us to advise you
  • we will use any information about sickness or mental health to advise you and/or the employee on possible reasonable adjustments to their working hours, environment or roles
  • we will use information about an employee’s race or national or ethnic origin, religious, philosophical or moral beliefs, or sexual orientation to enable us to work with you on equality issues


Information about criminal convictions

We do not envisage that we will ordinarily process information about criminal convictions of your employees unless raised by you or another party in the course of working with you or if raised during the recruitment process.

However, we will collect information about their criminal convictions history if we think it will be relevant to your employment matter.


Automated decision-making

You and your employees will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.


Why we might share your personal information with third parties?

We will only share the personal information of your employees with third parties for the purposes of furthering your instructions: for example, we may send your details to an employment solicitor to obtain their opinion on your matter.  We may need to share with a barrister or ACAS conciliator if they are involved in any Employment Tribunal proceedings.  We may also need to share information with an occupational health professional or obtain a medical opinion.  All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies.  We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.  We would always notify you prior to sharing any employee information with third parties.


Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.


How long will you use my information for?

We will retain your personal information up to a period of 1 year (or longer where appropriate to do so or where you give us permission to do so) after completing your matter so as to comply with relevant legislation in order to deal with matters arising concerning that information/your case and in order to deal with further issues on your employment matter. We also retain it in order to deal with complaints and appeals.  We may be unable to work for you if you do not consent to us retaining your personal information during that 1 year period. By signing the acknowledgment declaration at the end of this privacy notice, you consent to us retaining your personal information during the 1 year period.


Rights of acsess, correction, erasure, and restriction

Employee rights in connection with personal information held by Emphasis Ltd

Under certain circumstances, by law you and your employees have the right to:

  • request access to their personal information (commonly known as a “data subject access request”). This enables them to receive a copy of the personal information we hold about them and to check that we are lawfully processing it.
  • request correction of the personal information that we hold about them. This enables them to have any incomplete or inaccurate information we hold about them corrected.
  • request erasure of their personal information. This enables them to ask us to delete or remove personal information where there is no good reason for us continuing to process it. They also have the right to ask us to delete or remove their personal information where they have exercised their right to object to processing (see below).
  • object to processing of their personal information where we are relying on a legitimate interest (or those of a third party) and there is something about their situation which makes them want to object to processing on this ground. They also have the right to object where we are processing their personal information for direct marketing purposes.
  • request the restriction of processing of their personal information. This enables them to ask us to suspend the processing of personal information about them, for example if they want us to establish its accuracy or the reason for processing it.
  • request the transfer of their personal information to another party.

If employees want to review, verify, correct or request erasure of their personal information, object to the processing of their personal data, or request that we transfer a copy of their personal information to another party, please contact us in writing.

 Right to withdraw consent

Emphasis is a third party data processor and therefore acts on behalf of you the employer and data controller.  You have the right to withdraw your consent for processing your employees’ data for the purposes outlined above at any time.

To withdraw your consent, please contact us. Once we have received notification that you have withdrawn your consent, we will no longer process your employees’ data and, subject to our retention policy, we will dispose of all your employee data securely.

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